Subscription terms

Scope and effective date

These Subscription Terms apply from June 14, 2026 to paid subscriptions granting access to Goliv Technologies features, capacity or services. They supplement the Terms of Use, EULA and Privacy Policy.

By starting a subscription, the account holder confirms that they are authorized to subscribe and agrees to the price, billing period and plan details displayed before purchase.

Purchase channels

A subscription may be purchased on the web through Stripe, in an iOS application through Apple App Store, or in an Android application through Google Play. Availability, prices, currencies, taxes and plan features may differ by channel, country or account.

• Web subscriptions are billed by Stripe using the payment method provided during checkout.
• App Store subscriptions are billed and managed by Apple under the Apple Media Services Terms and Conditions.
• Google Play subscriptions are billed and managed by Google under the Google Play Terms of Service.

Automatic renewal and payment authorization

Unless the offer expressly states otherwise, subscriptions renew automatically for successive billing periods until cancelled through the same channel used to subscribe.

For a web subscription, you authorize Goliv Technologies and Stripe to charge the applicable recurring price, taxes and any clearly disclosed usage-based or seat-based amount to your selected payment method without requesting approval for each renewal.

You must keep billing information and the payment method valid and current. Your bank or payment provider may apply its own fees or currency conversion.

Prices, taxes and plan changes

The price, currency, billing interval, included features and applicable taxes are shown before confirmation. Prices are exclusive of taxes unless expressly stated otherwise.

When legally permitted, prices or plan features may change for a future billing period after reasonable notice. If you do not accept a notified change, you must cancel before it takes effect.

Upgrades, downgrades, added users or capacity changes may result in immediate charges, prorations or changes effective at the next renewal, as shown before confirmation.

Cancellation

You may cancel at any time. Unless mandatory law or the purchase screen provides otherwise, cancellation stops future renewal and access remains available until the end of the already-paid billing period.

• Cancel a web subscription from the billing area of the relevant Goliv back office.
• Cancel an App Store subscription from your Apple subscription settings.
• Cancel a Google Play subscription from your Google Play subscription settings.
• Deleting an account or application does not automatically cancel a subscription.

Failed payments and suspension

If a payment is declined, reversed, disputed or overdue, the payment provider may retry the payment and Goliv Technologies may limit or suspend subscription-only features until payment is regularized.

You remain responsible for amounts validly due before cancellation or suspension. Access may be restored after successful payment and provider synchronization.

Refunds and statutory rights

Except where required by law or expressly stated in the offer, paid billing periods are non-refundable and no credit is provided for partial use, unused capacity or late cancellation.

Refund requests for App Store or Google Play purchases must be submitted to the relevant store and remain subject to its rules. Web purchase requests may be sent to support@golivtechnologies.com.

Nothing in these terms limits mandatory consumer cancellation, withdrawal, refund or other statutory rights. Where required, any request for immediate performance of digital services and acknowledgment concerning withdrawal rights will be collected separately.

Entitlements and account responsibility

Subscription entitlements are attached to the purchasing account, product and eligible team. They may not be resold, transferred or shared outside the authorized organization unless the plan expressly allows it.

The account holder is responsible for its users, team invitations, seat count and compliance with plan limits. Access may be corrected where store, Stripe or account data is inaccurate, duplicated, refunded or fraudulent.

Third-party billing services

Stripe, Apple and Google operate independent billing services under their own terms and privacy policies. Their availability, payment decisions, store policies and processing times are outside Goliv Technologies control.

For web billing, see the Stripe Services Agreement - Consumer Terms and Stripe Privacy Policy.

Contact

For subscription questions, contact Goliv Technologies at support@golivtechnologies.com. Include the account email, product and purchase channel, but never send full payment card details.